With an intend to bolster the growth of the Students and to familiarise them with the importance of Quality Management, Uttaranchal Institute of Management (UIM), Uttaranchal University, organised an online international webinar on the topic “Strategic Quality Management” on Nov 21, 2022. This program was an endeavour to deeply enrich the knowledge of all participants and provide them with learning insights on quality management with specific reference to the Service industry.
The session was held on November 21, 2022 at 4.00p.m.Prof. (Dr.) Macario G. Gayeta, Graduate School Professor, Business Administration, Phillippine Christian University, Phillippines was present as the Keynote Speaker on the occasion while the Director of UIM, Prof. (Dr.) Pradeep Suri were among the other distinguished guests.
At the outset, Dean, UIM, Prof. (Dr.) Pradeep Suri addressed the gathering and welcomed the eminent keynote speaker of the day. He stated that Quality is important for all organisations including the service sector. He reiterated the benefit the students will acquire from the immense and versatile knowledge domain and experience of Prof. Gayeta. Sir emphasized upon the need of quality management giving example of stock management in the finance domain. Quality aspect is important in every aspect and when it comes to service, it is indispensably required.
The Speaker Prof. Gayeta imparted knowledge to the students and focused on various key points during the session which are as follows:
- Dr. Gayeta emphasized on the importance of quality management in the globalized era today.
- Discussing on the Philippines in particular, he spoke about the focus on establishment of Medium-term development plan for contribution to economic poverty alleviation, and infrastructure development and the shift towards environment friendly tourism for enhanced sustainability.
- He further shared with students how quality management plays a significant role in decisions being taken in the service industry.
At last vote of thanks to all the eminent resource persons, dignitaries, technical and supportive team and participants was proposed by Dr. Tilottama Singh, HOD Management highlighting the role of building resilient business models through SQM factors shared by the speaker. Around 100 participants have attended the Webinar with full zeal and enthusiasm. The entire session was detailed and anchored by Dr. Deepti Sharma, Associate Professor, UIM.
